OYDA – Shipping Policy

Last updated: July 2026

Thank you for shopping at OYDA, the online store operated by SAV GmbH.

OYDA offers a curated selection of products, brands, creative objects, apparel, art prints, and fine-art photography.

We work with high-quality production and fulfillment partners worldwide, primarily Gelato, but not exclusively. Depending on the product, availability, and delivery destination, your order may be produced and shipped by one or more trusted production facilities or specialist laboratories.

1. Production and Fulfillment

Many products available through OYDA are produced using a print-on-demand model. This means that the product is created specifically after your order has been placed.

Our production network may include:

·      Gelato and its international production network

·      Additional international fulfillment partners

·      Specialist manufacturers and suppliers

·      Professional fine-art printing laboratories

Estimated production times:

·      Apparel and T-shirts: approximately 1–4 business days

·      Posters and standard art prints: approximately 2–7 business days

·      Fine-art prints and specialist products: approximately 3–10 business days

Production times may vary depending on the product, production facility, availability, workload, destination, and season.

Production time is separate from shipping time.

2. Estimated Shipping Times

Shipping times depend on the delivery destination, product category, selected shipping method, and the fulfillment partner responsible for producing and dispatching the order.

Estimated shipping times after dispatch:

·      Domestic or regional deliveries: approximately 2–4 business days

·      International deliveries: approximately 4–20 business days

Typical estimated delivery windows, including production and shipping:

·      European Union: approximately 5–10 business days

·      United Kingdom: approximately 5–12 business days

·      United States and Canada: approximately 5–15 business days

·      Other international destinations: approximately 7–20 business days

All delivery times are estimates only. They are not guaranteed delivery dates unless expressly confirmed otherwise.

Delays may occur due to production capacity, shipping carriers, customs procedures, public holidays, weather conditions, strikes, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before the order is completed.

The shipping cost may depend on:

·      Delivery country and address

·      Product type

·      Product size and weight

·      Selected shipping method

·      Production location

·      Fulfillment partner

·      Number of packages required

Where possible, orders are produced close to the delivery destination to reduce delivery distances, shipping times, and unnecessary transport.

4. Order Tracking

Tracking is available for most, but not all, shipments.

Tracking availability depends on:

·      Delivery destination

·      Fulfillment partner

·      Shipping carrier

·      Selected shipping method

Once an order has been dispatched, you will normally receive a shipping confirmation email containing the available tracking information.

Tracking information may take some time to become active after the shipment has been handed over to the shipping carrier.

5. Multiple Shipments

Because products may be manufactured or fulfilled by different production partners, items from the same order may be delivered in separate packages and at different times.

Where tracking is available, you may receive separate tracking information for each shipment.

Separate shipments do not normally result in additional shipping charges beyond those shown during checkout.

6. Customs Duties, Import Taxes, and Additional Fees

Orders delivered outside the country or customs territory from which they are shipped may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless expressly stated during checkout, these charges are not included in the product price or shipping costs.

Customers are responsible for paying any customs duties, import taxes, or similar fees charged by the relevant authorities.

OYDA cannot control or predict the amount of such charges. Customers should contact their local customs authority for further information before placing an international order.

7. Delivery Address and Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check the delivery information carefully before completing the purchase.

OYDA is not responsible for delivery problems caused by:

·      Incorrect or incomplete address information

·      Missing names, apartment numbers, or access details

·      Refusal or failure to accept delivery

·      Failure to collect a package within the carrier’s collection period

If an order is returned because of incorrect or incomplete delivery information, additional costs may apply before the order can be produced or shipped again.

Because many OYDA products are made specifically for each order, the original production and shipping costs may not be refundable where the delivery failure was caused by incorrect information supplied by the customer.

Nothing in this section limits any mandatory statutory rights available to consumers.

8. Delayed, Lost, Damaged, or Stolen Packages

Shipping carriers and fulfillment partners are responsible for the physical transportation of orders after dispatch.

OYDA is not responsible for delays caused by circumstances outside our reasonable control, including:

·      Carrier delays

·      Customs processing

·      Weather events

·      Strikes

·      Transport disruptions

·      Force majeure events

However, this does not affect any mandatory statutory rights or claims customers may have under applicable consumer protection law.

If a package has not arrived within a reasonable period, please contact us so that we can investigate the shipment with the relevant fulfillment partner or shipping carrier.

If an item arrives visibly damaged, please contact us as soon as possible and provide:

·      Your order number

·      A description of the damage

·      Photographs of the damaged product

·      Photographs of the packaging and shipping label

Packages marked as delivered by the carrier but reported as missing will be reviewed individually. Depending on the circumstances, the customer may also need to contact the carrier, local delivery office, building management, or relevant authorities.

Any replacement, refund, or other solution will be assessed in accordance with the circumstances of the case and the customer’s applicable statutory rights.

9. Product Modifications and DIY Changes

Some OYDA content may include creative ideas, tutorials, videos, or examples showing how products can be altered, customized, cut, decorated, or otherwise modified.

Any such modification is carried out at the customer’s own discretion and risk.

OYDA is not responsible for:

·      Damage caused during or after a modification

·      Changes to fit, size, stability, appearance, or functionality

·      Personal injury caused by improper tools or handling

·      Results that differ from examples shown in tutorials, images, or videos

Customers should use appropriate tools, follow safety instructions, and ensure that modifications are suitable for the relevant product.

Once a product has been modified, damaged, altered, or customized by the customer, it may no longer be eligible for return, replacement, or refund, except where mandatory statutory rights apply.

10. Contact

For questions regarding shipping, delivery, tracking, or damaged packages, please contact:

OYDA
Operated by SAV GmbH
Email: office@oyda.store
Website: www.oyda.store

We normally respond within 1–3 business days.